Contact Support
For bug reports, feature requests, installation issues, or general enquiries — email our support team directly. We handle all TrainerVault and My LifeVault queries from the same inbox.
To help us resolve your issue quickly, please include in your email:
- Windows Version: e.g., Windows 10 (22H2) or Windows 11
- TrainerVault Version: Found in Settings → About
- Description of the Issue: What you were doing and what happened
- Steps to Reproduce: Exact sequence of actions that trigger the issue
- Screenshots / Screen Recordings: Visual evidence of the problem (if possible)
We typically respond within 24–48 hours. Your support request is kept confidential and never shared with third parties.
Frequently Asked Questions
Which Windows versions does TrainerVault support?
TrainerVault is designed for Windows 10 (version 1903 and later) and Windows 11. It runs as a native desktop application and does not require any browser or runtime installation beyond the provided package.
Is my session data backed up automatically?
TrainerVault stores all data locally on your Windows machine. We recommend periodically backing up the TrainerVault data folder to an external drive or cloud folder. You can find the data location in Settings → Data & Backup.
Can I import existing presentations or PDFs into TrainerVault?
Yes. In the Materials section of any session, you can attach and link PowerPoint, PDF, Word, Excel, and video files. These are stored alongside your session and accessible from Delivery Mode.
Does TrainerVault require an internet connection?
No. TrainerVault is 100% offline. All features — session creation, rehearsal, delivery mode, reporting — work without any internet connection. No account or login is required.
Can I use TrainerVault on multiple computers?
TrainerVault is a single-device application. However, you can export and import session data between machines using the built-in Export/Import feature in Settings.
How do I request a new feature?
We love hearing from trainers! Simply email us at mylifevaultapp@gmail.com with your feature idea. Include a description of what you need and why it would help your training practice. We review all requests carefully.
Quick Tips
- Build your Knowledge Vault early: Every time you find a great story or example, add it immediately. You'll thank yourself when building future sessions.
- Use the Q&A Bank proactively: Think about the 3 hardest questions your audience might ask and prepare answers before every session.
- Set Session as Ready: Use the Review & Finalise checklist to confirm you've completed every preparation step before delivery day.
- Post-session review within 2 hours: Capture your reflections while the experience is fresh for the most accurate improvement data.